Frequently Asked Questions
What are the requirements my dog has to meet in order to participate in day camp?
To be considered for daycare, dogs must be current on required vaccinations and not be aggressive or extremely dominant. In order to ensure the comfort and safety of all of our daycare participants, a temperament evaluation is required prior to participation. This evaluation helps us determine if day camp is right for your dog. It also helps us determine which playmates your dog will have the most fun with so that we can place him or her in an appropriate play group. Please call us to schedule a time for you and your dog to come in for the temperament evaluation. We will guide you through the process, including completion of applicable enrollment forms, and answer any questions you may have. The initial enrollment visit takes about one hour and is essential to your dog’s successful participation in daycare.
Can my puppy attend daycare?
Daycare can be very beneficial for puppies, as it provides a wonderful socialization experience. We welcome puppies who are emotionally mature enough to enjoy group play activities. If our temperament evaluation indicates that daycare may be too intimidating for your puppy and he or she needs a little more time to grow up, we recommend waiting and trying again as your puppy matures.
How do I make reservations?
We do not require reservations for daycare. To provide flexibility for your busy life, you are welcome to drop off your dog any time during our business hours.
Can my dog be administered medication while participating in daycare?
We will be happy to administer medications, vitamins or supplements your dog may require. Please bring all medications in the original prescription container, with the dog’s name, dosage and reason for the medication. Over-the-counter medications must be accompanied by a veterinarian’s dosage recommendation.
How will I know how my dog’s day was?
We enjoy visiting with pet parents, and will let you know how your dog’s day was, or answer any special questions you may have, when you pick up your dog or at any other time that is convenient for you.
Can I add pampering services while my dog is in daycare?
Absolutely! Although our daycare program provides plenty of entertainment, exercise and fun, we also have a selection of pampering services available if you want to spoil your four-legged friend.
How often should I groom my dog?
Grooming plays a key role in keeping your pet happy and healthy. Depending on breed, age, coat, and certain health conditions, dogs should be groomed every four to six weeks. We will be happy to discuss an appropriate grooming schedule for your pet.
How much will it cost to bathe my pet?
Specific prices for bathing and certain other pampering services are determined through consultation and vary depending on breed, size, coat condition, cooperation in grooming and type of services requested. Please call us, we will be happy to discuss prices for bathing and other pampering services with you.
What is your cancellation policy for spa reservations?
Although there is no fee for canceling a pampering appointment, as a courtesy we request 24 hour notice for cancellations.
How do I make a spa appointment for my pet?
For pampering reservations with Urban Hound, please contact us by telephone. We will be happy to discuss all of the pampering services we offer!
What time should I drop off and pick up my pet for pampering services?
We request that pets with pampering appointments arrive within 10 minutes of their scheduled time. Upon check-in, we will discuss a scheduled pick up time with you. Pets visiting for pampering who are not picked up before our lobby closes will be boarded overnight, applicable boarding rates will apply.